Nearly half of all Australians in employment during the Covid-19 pandemic are working from home – Australian Bureau of Statistics.
There are signs that working from home is accelerating as a trend long term – Sydney Morning Herald.
Ensuring that your staff are supported when working remotely
You need your staff to be secure and productive when working remotely. The greatest enabler is your information technology infrastructure.
The type of workstation and how it is setup and managed – for example a business laptop running Windows 10 Professional can be made secure, can be remotely managed, and will have the horsepower for your business applications. A home computer running Windows 10 Home may not be secure, cannot be managed remotely, and may not have the necessary horsepower.
The type of printer – business grade printers have better reliability, connectivity, and remote manageability.
The connectivity at the remote site – what type of internet connection is available, and how does that align with the needs of your business applications? What sort of remote router is needed? Is a local switch needed, and does it need to be remotely managed?
The connectivity at your office – what is the availability? (do you need additional connections for reliability?) How many concurrent remote users can your connectivity and back-end systems support?
The security of your on-premises back-end infrastructure – the setup of routers and other network equipment, firewalls, VPN, remote management capability, etc. Are security patches or operating system upgrades needed to enable secure connectivity? Are equipment upgrades needed?
The security of your remote workstations – how are your systems and data secured? Are the workstation security patches and operating system patches up to date? What are your authentication requirements? (single factor? Two factor? Security token?) How do you ensure only the staff member has access to your systems and data?
When a problem occurs – what sort of help-desk support is available for your remote staff? Are the technical skills and experience immediately available to get your staff working again? Is support available when you need it?
Because of the Coronavirus pandemic I have been required to work from home. After several weeks of struggling to make my system work properly I asked Velvet Systems to help. Velvet’s technician was friendly and patient and worked through all my issues. I would definitely use Velvet Systems again for any technology issues.Anne BManly
Velvet Systems have been looking after our business needs for many years. They are always helpful and efficient. Recently, we moved office and we were so grateful to have the Velvet team on our side, working for the best possible outcome. I would recommended them to anyone needing IT support and guidance.Brisbane Wealth managementBrisbane
Velvet Systems has advised and supported our company since 2017. They provide exceptional service delivered with a personal touch. Their technical expertise is second to none. We rely on them, we trust them, we recommend them.Errol WBrisbane
Some key questions to consider about productivity at your remote location:
- How do you ensure that remote access to your data is fast enough for your staff to be productive? Nothing destroys productivity faster than staff sitting waiting for screens to update. Many solutions are available… from using different connectivity to using accelerators like Riverbed devices.
- How do you ensure that staff have access to all the systems and data that they need to do their jobs? Some services and data may only be available at your office unless technology to support remote access is installed, e.g. Citrix, VPN, RDP, etc.
- How to best use the available technology to ensure your staff keeps functioning as a team? Many products will allow your team members to talk to each other, but a lot of available functionality goes unused that would help your staff feel more connected, less lonely, and more collaborative. Things like configuring SharePoint and associated workflows for easier collaboration. Configuring this additional functionality sometimes requires specialist skills.
Get in touch today
Velvet Systems can provide you with a no-cost assessment and recommendations for all the information technology aspects of working remotely. We have been helping clients in Brisbane (and beyond) with working remotely for over 20 years. Contact us now for expert advice.