Working remotely (WFH)

Your staff need to work remotely. You need to support them and know that your systems and data are secure.

Velvet Systems takes the stress out of working remotely so you can do what you do best… run your business.

Working remotely has become fundamental to business success. To do it productively and securely requires the right infrastructure, systems and processes:


System security

Including VPN, secure cloud access, and security of data on the workstation.

Workstation setup

And then help desk support to resolve the inevitable issues.

Applications for keeping your team connected

Microsoft Teams, Zoom, TeamViewer, etc.

Governance processes

To help your remote staff be as productive as possible

Velvet Systems is based in Brisbane and has over 20 years experience helping clients work remotely, from staff working from home to working at remote construction sites. We provide all related services, from ad-hoc help desk support to a complete remote-office-as-a-service solution providing computer, printer, and connectivity with managed services for it all. We specialise in solutions for working from home (“WFH”). If you already have staff working remotely or WFH we can improve the security of your systems and data and help increase their productivity.

Contact us today!

Supporting clients working remotely is one of Velvet Systems’ original service offerings and we have been refining and evolving our capability for the last 20 years.  Our standard service offering bundles the implementation of your remote infrastructure with ongoing managed services so that you have no up-front investment – everything is covered by a single cost-effective monthly fee.

Let us take the headache out of setting up and supporting your remote staff so that you can focus on running your business.

Contact us


Nearly half of all Australians in employment during the Covid-19 pandemic are working from home – Australian Bureau of Statistics.

There are signs that working from home is accelerating as a trend long term – Sydney Morning Herald.

Ensuring that your staff are supported when working remotely

You need your staff to be secure and productive when working remotely. The greatest enabler is your information technology infrastructure.

The type of workstation and how it is setup and managed – for example a business laptop running Windows 10 Professional can be made secure, can be remotely managed, and will have the horsepower for your business applications. A home computer running Windows 10 Home may not be secure, cannot be managed remotely, and may not have the necessary horsepower.

The type of printer – business grade printers have better reliability, connectivity, and remote manageability.

The connectivity at the remote site – what type of internet connection is available, and how does that align with the needs of your business applications? What sort of remote router is needed? Is a local switch needed, and does it need to be remotely managed?

The connectivity at your office – what is the availability? (do you need additional connections for reliability?) How many concurrent remote users can your connectivity and back-end systems support?

The security of your on-premises back-end infrastructure – the setup of routers and other network equipment, firewalls, VPN, remote management capability, etc. Are security patches or operating system upgrades needed to enable secure connectivity? Are equipment upgrades needed?

The security of your remote workstations – how are your systems and data secured? Are the workstation security patches and operating system patches up to date? What are your authentication requirements? (single factor? Two factor? Security token?) How do you ensure only the staff member has access to your systems and data?

When a problem occurs – what sort of help-desk support is available for your remote staff? Are the technical skills and experience immediately available to get your staff working again? Is support available when you need it?

Because of the Coronavirus pandemic I have been required to work from home. After several weeks of struggling to make my system work properly I asked Velvet Systems to help. Velvet’s technician was friendly and patient and worked through all my issues. I would definitely use Velvet Systems again for any technology issues.

Anne BManly

Velvet Systems have been looking after our business needs for many years. They are always helpful and efficient. Recently, we moved office and we were so grateful to have the Velvet team on our side, working for the best possible outcome. I would recommended them to anyone needing IT support and guidance.

Brisbane Wealth managementBrisbane

Velvet Systems has advised and supported our company since 2017. They provide exceptional service delivered with a personal touch. Their technical expertise is second to none. We rely on them, we trust them, we recommend them.

Errol WBrisbane
Working remotely

Some technical choices for working remotely may not be as simple as they first appear

Your systems and data are more vulnerable at remote locations:

  • Can you be sure that the workstation security patches and operating system patches are up to date?
  • How is authentication managed? Do your applications appropriately manage security for remote users?
  • How do you ensure only the staff member has access to your systems and data when your workstation may be physically accessible by household members and guests?
  • How are your remote location workstations protected in the event of theft? If a workstation is lost, can you be sure that the access is controlled and the data is unavailable to the thief? Physical security at the remote location is often much less than at the office which typically has CCTV security, physical access control, etc.
  • How is the remote location network secured? Home WiFi is inherently less secure than wired connections in your office and many residential internet routers are installed with default (well known) passwords. And many home networks are shared with unmanaged and often unprotected family devices.

Enabling maximum productivity means having the right infrastructure – things as simple as what screens to use. A laptop does not usually have a large enough screen to support full productivity, and productivity using a desktop workstation usually benefits from multiple screens.

  • Should the screen use IPS, TN, or VA technology? Which one is best for business applications?
  • How large should the screen be – physical size and resolution? And if using a laptop, what dot-pitch is appropriate so that the laptop screen and monitor(s) are properly matched?
  • What aspect ratio is better? Is a curved screen better?
  • What screen resolution can the workstation support? HD? 2k? 4k?
  • Can the laptop support DisplayLink? Does it need to?
  • What sort of technology should be used to enable your laptop to connect to multiple screens? A docking station? An adapter? Should the connection use HDMI? DVI? DisplayPort?
  • What is the VESA mounting specification for the monitor(s) and is an appropriate multiple-monitor stand available?

Some key questions to consider about productivity at your remote location:

  • How do you ensure that remote access to your data is fast enough for your staff to be productive? Nothing destroys productivity faster than staff sitting waiting for screens to update. Many solutions are available… from using different connectivity to using accelerators like Riverbed devices.
  • How do you ensure that staff have access to all the systems and data that they need to do their jobs? Some services and data may only be available at your office unless technology to support remote access is installed, e.g. Citrix, VPN, RDP, etc.
  • How to best use the available technology to ensure your staff keeps functioning as a team? Many products will allow your team members to talk to each other, but a lot of available functionality goes unused that would help your staff feel more connected, less lonely, and more collaborative. Things like configuring SharePoint and associated workflows for easier collaboration. Configuring this additional functionality sometimes requires specialist skills.

Get in touch today

Velvet Systems can provide you with a no-cost assessment and recommendations for all the information technology aspects of working remotely. We have been helping clients in Brisbane (and beyond) with working remotely for over 20 years. Contact us now for expert advice.